Hello from BabyRoc!

Below are some of the the most asked customer questions with common concerns before purchasing our handmade baby products.
If you have other questions, please just send it to info@thebabyroc.com.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with us!.

If we aren’t available, drop us an email and we will get back to you within 12-24 hours!

Frequest Asked Questions

OEKO-TEX fabric are certified non-hazardous end-products and all of their components. Products that carry the Standard 100 label have been tested and proven free of harmful levels of toxic substances.

Write us an email to info@thebabyroc.com to make it happen! Delivery time for a personalized item(s) will be 7-10 business days.

We accept changes or refunds within 7 days from the time you received the order. You can claim an exchange or refund by writing us at info@thebabyroc.com The items will be accepted for refund or exchange when received back in perfect condition, in the original packaging, with original tags and they had not been worn or washed. They can be shipped back to our address and we will cover the cost of the new product’s shipment to you, if there is an exchange case. We do not offer refunds on personalized items. We do not offer refunds or accept exchanges from the following products: - Pacifier Clips - Towels

We offer next day and standard (up to 3 business days) delivery across UAE. Our shipping rates are: Dubai – Next day delivery: AED 25.00 – Standard delivery: AED 20.00 Other Emirates – Next day delivery: AED 35.00 – Standard delivery: AED 30.00 If your order is above AED 300.00 you get FREE standard shipping!

Next Day Delivery Orders placed before 2:00 PM UAE time will be delivered the next business day between 12:00 PM to 10:00 PM. Standard Delivery Orders placed before 4:00 PM UAE time will be processed the same day. Once your order is dispatched, it may take up to 3 business days to be delivered. * If you require your order to arrive on a certain date, you have any questions or you urgently need your product(s) to arrive, kindly get in touch with us at +971 557 361 938 or info@thebabyroc.com

If the product you would like to purchase is out of stock, kindly send us an email to info@thebabyroc.com so we can do our best to make it for you at the earliest, or offer some other print options.

We can ship internationally on request, please email us on info@thebabyroc.com for a quote.

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

We accept VISA and MASTERCARD payments online.

A delivery fee of AED 30 will be charged to exchange or return an item. You can also deliver the item back to our location in Jumeirah Heights at no extra cost.

Kindly contact us at info@thebabyroc.com to share your thoughts or ideas. We love to hear from you!